Frequently Asked Questions

Everything you need to know about renting with Jenspak Car Rentals

Booking, Modifications, and Cancellations
How do I make a booking?

You can book by calling us directly or filling out the contact form on our website. Our team will respond to confirm availability, pricing, and trip details.

We recommend booking as early as possible, especially for airport transfers, long trips, or peak periods. However, same-day bookings may be available depending on vehicle availability.

Yes. You can request changes to your booking details, such as date, time, or destination. Changes are subject to availability.

Please contact us as soon as possible if you need to cancel. Our team will explain any applicable terms based on your booking.

Driver Eligibility, Documents, and Insurance
Are your vehicles self-drive?

No. All rentals come with a professional driver.

Yes. Our drivers are experienced, properly licensed, and familiar with major routes across Ghana.

Basic identification and booking details are required. Our team will inform you of any specific requirements during booking.

Yes. Our vehicles are insured in line with Ghanaian transport regulations.

Payments & Fuel Policy
When is full payment required?

Full payment must be made before travel or on the day of travel before the vehicle moves.

We accept the payment methods communicated by our team during booking (such as bank transfer or mobile money).

Clients can choose between two options:

  • Fuel cost included in the rental price, or
  • Vehicle provided with a full tank and returned with a full tank

Yes. Your preferred option will be confirmed before your trip.

Coverage, Vehicles & Special Requests
Do you operate outside Accra?
Yes. We offer nationwide coverage, including major cities, towns, and intercity routes across Ghana.

Yes. We handle airport pickups and drop-offs to and from Kotoka International Airport and other locations.

Yes. You may request a specific vehicle from our fleet, subject to availability.

Yes. We offer services for corporate clients, events, projects, and long-term transportation needs.

Need More Help?

Our team is here to help

Phone number

+233 (0) 244 276 558

Email

carrentals@jenspak.com

Operating hours

Mon - Sun: 24/7

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Ready to Book Your Ride?

Contact Jenspak Car Rentals today and let us arrange a smooth, comfortable, and reliable journey anywhere in Ghana.